• 25+ years of IT customer experience with a proven track record of successfully managing complex customer relationship in technology
• Broad technical knowledge of VMware solutions and IT architecture
• Robust inter-personal skills and ability to build relationships with internal and external stakeholders
• Develop business cases that outline value to customers
• Problem solving skills and ability to proactively anticipate future customer actions and deploy VMware resources to meet needs
• Proven records of driving issues to resolution with great customer satisfaction
• Entrusted with handling difficult issues.
• Manage multiple customer accounts, projects and deadlines simultaneously

Maximize Investments :

• Accelerate solution benefits
• Work to optimize technology

People Management:

• • On-boarding, Coaching and mentoring new comers
  • Manage activities across teams

Coordination with Vendors, Engineers, Experts, PMs, SDMs, Architects, Business, C-Suite

• • Act as SPOC for projects, customers interface and orchestrate all efforts
  • Organize follow-up (Steering, Progress and Ad-Hoc) meetings
  • Control progress status of projects /ensure administrative and financial follow-up