- 25+ years of IT customer experience with a proven track record of successfully managing complex customer relationship in technology
- Broad technical knowledge of VMware solutions and IT architecture
- Robust inter-personal skills and ability to build relationships with internal and external stakeholders
- Develop business cases that outline value to customers
- Problem solving skills and ability to proactively anticipate future customer actions and deploy VMware resources to meet needs
- Proven records of driving issues to resolution with great customer satisfaction
- Entrusted with handling difficult issues.
- Manage multiple customer accounts, projects and deadlines simultaneously
Maximize Investments :
- Accelerate solution benefits
- Work to optimize technology
People Management:
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- On-boarding, Coaching and mentoring new comers
- Manage activities across teams
Coordination with Vendors, Engineers, Experts, PMs, SDMs, Architects, Business, C-Suite
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- Act as SPOC for projects, customers interface and orchestrate all efforts
- Organize follow-up (Steering, Progress and Ad-Hoc) meetings
- Control progress status of projects /ensure administrative and financial follow-up