Bringing clarity to complex IT services.
IT Service Delivery · Power Platform Governance · Digital Adoption
I help organisations structure, manage, and improve their technology services — connecting people, platforms, and business priorities.
With 30 years of IT experience across European institutions, financial services, and enterprise technology, I bring practical leadership, clear communication, and the determination to move things forward.
How I can help
IT Service Management & Delivery
Clear ownership. Reliable operations. Continuous improvement.
I help organisations establish and run services that support their business needs.
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Define service scope, responsibilities, and operating processes.
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Coordinate technical teams, suppliers, and business stakeholders.
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Drive incident resolution and service improvements.
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Establish meaningful reporting, priorities, and action plans.
Power Platform Governance
A practical framework for secure, sustainable growth.
I help organisations manage Microsoft Power Platform from initial experimentation through to an established enterprise service.
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Define governance policies and environment strategies.
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Structure the journey from business idea to production.
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Coordinate security, compliance, licensing, and support requirements.
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Develop guidance and processes for makers and service teams.
Adoption, Enablement & Communities
Give people the confidence to use technology effectively.
I create the guidance, learning opportunities, and connections that help people get started and keep progressing.
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Design onboarding and learning initiatives.
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Develop accessible guidance and knowledge resources.
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Build champions networks and communities of practice.
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Organise workshops, expert clinics, and knowledge-sharing sessions.
Stakeholder & Supplier Coordination
Shared priorities. Clear decisions. Consistent follow-through.
I bring business stakeholders, technical experts, suppliers, and leadership together to keep complex initiatives moving.
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Translate business needs into practical priorities.
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Clarify responsibilities, dependencies, and next steps.
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Coordinate delivery across teams and providers.
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Escalate issues and follow them through to resolution.
Digital Hygiene & Online Safety
Practical workshops for safer digital habits.
I help people understand everyday online risks and take simple steps to protect their information.
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Understand digital footprints and the exposure of personal information.
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Recognise scams, phishing, and social engineering.
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Improve passwords, account security, and privacy settings.
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Build safer habits through practical examples and guided activities.
Sessions can be tailored to organisations, associations, and community groups, including older adults and people with limited technical confidence.
Experience grounded in delivery
Building an enterprise platform service
My experience includes developing a Power Platform pilot into a formal service within a European institutional environment, bringing together governance, operations, support, training, and adoption.
This involves aligning business needs with technical and organisational requirements, establishing clear processes, and helping makers use the platform responsibly.
Supporting complex enterprise environments
During my time at VMware, I worked with enterprise customers to address operational challenges, coordinate technical specialists, and help organisations gain value from their technology investments.
My work required trusted relationships, careful prioritisation, and sustained coordination through difficult situations.
Connecting people and expertise
Across my career, I have worked at the intersection of business, technology, and service delivery.
I bring people together, make responsibilities clear, and maintain momentum through practical planning and direct communication.
Sharing knowledge with the community
I also volunteer my time to deliver digital hygiene awareness sessions for community audiences, including older adults.
Through everyday examples, approachable discussions, and practical exercises, I help participants understand their digital footprint, recognise common scams, and protect their personal information.
These sessions reflect something central to my work: making technology understandable and giving people the confidence to take action.